Policies /
Data Retention Periods
Last updated: October 13, 2026
This Data Retention Periods schedule supports our Privacy Policy and is designed for a business operating in Ontario under PIPEDA. Print Six Solutions retains personal information only as long as reasonably necessary for the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods may be extended if required by law, legal hold, or ongoing legitimate business need.
| Data Category | Retention Period | Criteria / Purpose |
|---|---|---|
| Order & Transaction Records (invoices, order details, payment confirmations) | 6–7 years from end of the relevant tax year (or longer if required by CRA / provincial tax rules) | Tax, accounting, and legal obligation; contract performance; dispute resolution |
| Customer Account Data | Duration of active account + 24 months of inactivity; or until deletion request (subject to legal holds) | Account management, service continuity, legitimate interests |
| Uploaded Artwork / Print Files | 30–90 days after final delivery (or resolution of any open reprint claim); earlier upon validated deletion request where feasible | Order fulfillment, quality control, potential reprints; minimize retention of creative content |
| Customer Support Communications | 24 months after ticket closure (longer if related to ongoing claim or legal matter) | Customer service quality, dispute resolution |
| Marketing Contact Lists & Consent Records (CASL) | Until consent withdrawn / unsubscribe + short administrative period; or as permitted under CASL implied consent rules | CASL compliance; proof of consent; direct marketing |
| Website Analytics & Server Logs | Typically 12–26 months | Performance measurement, security monitoring, fraud prevention |
| Security / Fraud Investigation Records | As long as necessary for investigation and related legal proceedings; typically up to 6–7 years if escalated | Security, fraud prevention, legal claims |
| Access / Correction Request Records | 24 months after response completion (or longer if required for compliance demonstration) | Demonstrate PIPEDA compliance |
Additional Notes
- Backups containing personal data are retained according to our backup rotation schedule and overwritten or securely deleted in accordance with the periods above as soon as practicable.
- When a retention period expires, we delete or irreversibly anonymize the data, unless a legal hold or other exception applies.
- Customers may request earlier deletion of certain data subject to legal exceptions (e.g., we cannot delete tax invoices required by the Canada Revenue Agency).
- This schedule is reviewed periodically.
Contact: privacy@printsix.solutions